Find answers to our most frequently asked questions about international freight, shipping terms, customs clearance and cargo insurance.
Transit time varies by destination and shipping method. Sea freight generally takes 20–45 days, and air freight takes 3–7 working days. We will provide an estimated schedule once your cargo details are confirmed.
We support EXW, FOB, CFR, CIF, DAP and DDP. Our team will explain the cost, risk and responsibility for each term, helping you select the most suitable solution for your shipment.
Yes. We offer customs brokerage for both export and import. We prepare documents, handle declaration and assist with customs inspection to avoid delays.
We can handle certain types of dangerous cargo with valid certificates, including MSDS, UN packaging and DG declaration. Please send us your product details in advance for assessment.
Once the shipment is arranged, we will send you the tracking number and vessel/airway bill. You can check real-time status via our tracking system or contact our team for updates.
Please provide cargo weight, dimensions, commodity name, loading address, destination, shipping method and required Incoterms. We will send you a formal quotation quickly.
Yes, cargo insurance is available. It covers loss or damage during transit. The premium is calculated based on cargo value and shipping route. You can choose to add it on your shipment.
FCL stands for Full Container Load, meaning your goods occupy the entire container. LCL stands for Less than Container Load, where your cargo shares container space with other shipments. LCL is suitable for small-volume cargo, while FCL is better and safer for large shipments.
Yes. We provide door pickup service across China. Just share the supplier address, contact person and available pickup time, and we will arrange trucking to collect your cargo.
Common documents include commercial invoice, packing list, bill of lading or air waybill. Some goods require certificates such as CE and inspection certificates. We will advise you according to your commodity.
We mainly serve Europe, USA, Southeast Asia, Central and South America, and Africa. We have stable sea and air freight channels, with special expertise in Latin America customs clearance.
Shipment delays may happen due to weather, port congestion or customs inspection. We will actively track the situation, update you promptly and try our best to minimize the impact on your cargo.
Air freight has limits on single piece weight and dimension, which depend on airlines. Overweight or oversized cargo needs pre-confirmation. Send us your cargo specs and we will check availability.
We accept bank transfer and XTransfer. After confirming the shipment, we will issue the invoice with payment details. Payment terms can be discussed for long-term clients.
You can fill in the inquiry form on our Contact Us page, send us an email or WhatsApp message. Our sales team will reply to you within 24 working hours.
Yes. We can prepare and process export customs documents for 90% of commodity types. In addition, we provide nationwide door pickup service to collect your goods to our warehouse for consolidated shipment.
Yes, we have 2000 sq.m warehouses in Guangzhou, Shenzhen and Yiwu. Free storage is available for our clients, which helps consolidate and arrange your shipments.